Zenka Loan App: Get a Mobile Loan in 5 Minutes

zenka loan app

Mobile loan apps have become increasingly popular in Kenya over the past few years, and the Zenka loan app is one of those that is a favorite to most borrowers.

In this guide, we are going to look at what the Zenka loan app is all about, how you can borrow from Zenka, its legibility criteria, how you can increase your borrowing limit and so much more.

Read on.

What Is the Zenka Loan App?

Zenka lending app is one of Kenya’s most flexible instant personal loan platforms. It has unique features, such as no collateral requirement, allowing its customers to get quick financial solutions without issuing security.

It was launched in 2018 by Zenka Finance Limited, and over the years, it has grown by giving its customers more control over their finances. 

Currently, the app has a 4.3-star rating and over one million downloads. These show that its customers are generally happy with its loan service.

How Does the Zenka Loan App Work?

The Zenka lending app works in a pretty simple way. You can download and install the app, apply for a loan, receive the money, and repay it in just a few clicks.

Here is how it works.

  1. Download Zenka App

To download the Zenka mobile loan app, visit Zenka.co.ke. Here are the steps you can follow:

  1. Visit Zenka.co.ke on your web browser.
  2. Click on get it on Google Play on the website. This will take you to a new google play store tab.
  3. Click on install to start the download process.

Alternatively, visit the google play store or apple store. Here are the steps to follow if you choose this method.

  1. Open the Play Store or Apple store on your phone.
  2. Search Zenka loan app in the search bar.
  3. Click install to start the download process.
  4. Register for a Zenka Loan Account in the App

After downloading the Zenka app, you must register for a loan account before applying for a loan. 

Here are the steps to register for a Zenka loan account.

  1. Open the Zenka loan app.
  2. Press where it says ‘new customer? register here‘.
  3. Enter your mobile phone number. It is important to note that Zenka loans are only available to Safaricom users.
  4. Click next.
  5. Fill in basic information about yourself. These include your first and last names and your national ID number.
  6. Fill in the tell us something about yourself section.
  7. Select your educational level, source of income, net monthly income, and email address.
  8. Click on help us secure your account to secure your account.
  9. Select your security question, e.g., What street did you grow up in? What is your mother’s maiden name?
  10. Enter a four-digit pin where it says ‘create a four-digit PIN.’ It is important to note that your PIN cannot be repeated numbers, e.g., 4444, or numbers in a sequence, e.g., 5678.
  11. Click Agree and sign up.
  12. Verify your mobile number using the code sent to you by Zenka through your SMS.
  13. Invite your friends to join the Zenka loan app. But you can skip this step by clicking no thanks.
  14. Now you can apply for a Zenka loan.
  15. Apply for Your First Loan

After downloading the Zenka app and registering for a loan account, follow these steps to get your first loan.

  1. Open the Zenka app.
  2. Sign in using your mobile number and PIN.
  3. You will see the loan amount you qualify for and its repayment period.
  4. Click apply now
  5. Confirm the loan details: total amount, due date, next repayment, number of installments, and the principal.
  6. If all details are correct, select get loan.
  7. Receive Cash In Your Mpesa

Your loan application will go through an evaluation process, and once approved, you’ll receive money in your m pesa account.

  1. Repay Your Loan on Time

Finally, make timely repayments. This allows you to build a positive credit history that increases your credit limit. As such, in the future, you’ll be able to apply for higher amounts.

Here are the steps you can follow to repay your Zenka loan via the app.

  1. Open the Zenka app.
  2. Click sign in.
  3. Confirm your account and click next.
  4. Enter your PIN and click sign in
  5. Select repay now
  6. Select the amount you want to pay. Either full amount due or choose specific amount.
  7. Click repay now.
  8. A mpesa express screen will pop up.
  9. Input your Mpesa pin and click OK.
  10. You will receive an SMS notification from Zenka via 40730 confirming your loan repayment.
  11. Your total amount due will then get updated to show the current amount due.

Zenka Loan Requirements and Eligibility

To use the Zenka mobile loan app, here is what you need:

  • You need to own a smartphone. This is because for you to download and install the app, you need a phone that can access either the Play store or the apple store.
  • You must also be at least 18 years old and possess a valid national ID.
  • In addition, you need to be a registered Safaricom subscriber. Zenka loans are only extended to Safaricom network subscribers.
  • You also need to grant the Zenka app direct permission to access your phone data. This is to allow it to ascertain your eligibility further. Some of these data include:
  1. Contacts
  2. Identity
  3. Location
  4. SMS
  5. Device ID and call information
  6. WI-FI connection information

Zenka Loan Limit

Just like banks, the Zenka loan app also has a loan limit.

The minimum loan amount you can apply for is ksh 500. Whereas the maximum loan amount you can apply for is ksh 30,000.

However, the loan amount you qualify for depends on several factors. Here are some ways to increase your credit limit in the Zenka app.

How to Grow Your Zenka Loan Limit

Repay All Your Zenka Loans on Time

This is one of the most effective ways you can use to increase your Zenka credit limit.

Making timely payments indicates to the app that lending you money is not a risk. And because Zenka requires no security to give you a loan, the timely repayments show that you are a good customer, and hence your current credit limit grows.

Borrow Often From the Zenka Loan App

Borrowing loans from Zenka and repaying them often builds your record on the app. The rich transaction record indicates to the app that you are a good customer. As such, your current credit limit increases.

Zenka Loan App Interest Rates

Lenders make money by charging interest on the amount they lend you.

So, does Zenka operate in the same way?

Zenka will charge you a 9-29% processing fee on all your loan amounts. This fee isn’t categorized as interest but works in a similar way.

However, when borrowing for the first time from the Zenka lending app, your loan attracts no processing fee. This means your first loan will have a 0% processing fee when repaying it.

You will be charged the processing fee from your second loan onwards.

Zenka Loan Repayment Period

Zenka loan app has no minimum period you should repay your loan. But it allows you a maximum period of 61 days to repay your loan.

You can also pay the amount in two installments. The first installment is due within 30 days of borrowing the loan, and the last installment is in 61 days.

Now, the due date may be fast approaching, but you feel you cannot repay your loan on time. In such a case, you can apply for a loan extension.

How to Apply for Zenka Loan Extensions

Follow these steps to get a flexible additional repayment period.

  1. Open the Zenka loan app.
  2. Click sign in.
  3. Confirm your account and click next.
  4. Enter your PIN and click sign in
  5. Select need more time to repay on the main app screen
  6. Zenka will extend your repayment period by 7, 14, or 30 days.

However, the repayment period extension is done at a fee.

Penalty for Late Payment on Zenka Loan

What happens if you fail to repay the borrowed amount on time?

Zenka will charge you a 1% penalty rate daily on the amount you borrowed. It will charge you this penalty until you pay the total loan.

Zenka Loan Contacts

You may have challenges as you use the Zenka app. As such, you may need to consult Zenka customer care support. To get this support, Here are the Zenka contacts you can use

  • Mobile number: +2540207650878
  • Email address: support@zenka.co.ke
  • Facebook: Zenka Kenya

Final Take on the Zenka Loan App

The Zenka lending app is easy-to-use and reliable, as shown in the steps above. It is also trusted by many Kenyans to provide them with fast and reliable loans

After a short and simple application process, you can also get quick loans from the app.

And now that you’ve read to this point, you should consider downloading and installing the Zenka mobile loans app on your phone and applying for your first loan. 

Get additional financing from Zenka to meet your emergency financial needs today. 


Can I get a Zenka loan without downloading the app?

Yes. It is possible to get a Zenka loan without downloading the app. You will have to use the USSD code *841# to register for a Zenka loan account and apply for a loan.

Can I get a Zenka loan without a Safaricom number?

No. Zenka loans are only available to Safaricom network subscribers.